Our Code of Ethics for Auto Repair in Novi, MI 48375

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To perform high-quality repair at a fair price.
To give the customer a price estimate for work to be performed.
To use only proven high-quality merchandise.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To follow state regulations.
To notify the customer if appointments or completion promises cannot be kept.
To exercise reasonable care for the customer’s property while in our possession.
To maintain a system for fair settlement of customer’s concerns

I have used this repair facility occasionally for 10 plus years. Each time I was treated very well and the work performed on the vehicles was done with care and professionalism!
-Danny J.

I’ve been servicing all my vehicles with Dave Smith / CARS OF NOVI for more than 16 years. During that time he also performed safety and service inspections on all the vehicles I sold from my company, Guaranteed Auto Sales which meant several hundred vehicles of all makes and models. I have always trusted David to deliver premier service at a reasonable cost and at aggressive competitive pricing. I will continue to service my family’s vehicles and will always trust David’s suggestion and upgrades to my personal fun ride a 76 Chevrolet Nova that I Drag Race in the Pro and Super Street classes with the NHRA. Dave is one of a kind and a true Gem in the Auto Repair and Race Car Prep and Build. He builds competitive street vehicles as well as pure Breed Drag Race and road race vehicles. It has always been a pleasure to do business with Dave.
-Peter J. Cook

I felt completely informed as to what my vehicle required and what would prevent future problems . It was a very educating experience and what a great staff. Thanks guys
-Julie H.

Best place to get your vehicle fixed! Honest people and they do a great job! Give them a call for your repairs!!
-Holli S. B.

This is a top notch facility awesome service the guys are great and my vehicle has never performed so well I suggest everybody come here for all of their automotive needs.
-David S.